Every Applicant is personally visited by a Regional Manager. We do not accept Applications via the Telephone, Post or Web.

We check all Traders for a history of detrimental financial information on Application, and monitor them thereafter. We also offer a FREE Credit Check Service to members of the public.

All Traders agree to be bound by our Code of Conduct, which gives added protection to both the Customer and the Trader. In the unlikely event that a Client is unhappy with their work, the Code of Conduct provides a set procedure for resolving the dispute.

All builders must hold Public Liability Insurance and a copy of their valid Public Liability Insurance certificate must be held on our files at all times.

A substantial number of previous Customers are surveyed in depth regarding all aspects of their experiences with the Trader. We analyse the results and work with the Trader to form a template for improving their Business.

Once accepted onto the Register, all Traders’ performance is monitored on a continual basis by means of the Accreditus System. Only Traders who maintain the highest levels of Customer Satisfaction can remain on our Register.