Looking for a Trader you can trust?

"If your building job is expected to cost £5000 or more, use our on-line matching service below FREE"

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How It Works

Looking through the web you see many cut down copies of our service claiming to monitor builders. Our Accreditus System of monitoring has been perfected over decades, and comprises of 6 steps: -

Step 1: Personal Assessment

Every applicant is personally visited by a Regional Manager.
We do not accept Applications via the Telephone, Post or Web.

Step 2: Background Financial Check

We check all Traders for a history of detrimental financial information on application, and monitor them thereafter.

Step 3: Binding Disputes Procedure

All Traders agree to be bound by our Code of Conduct, which gives added protection to both the Customer and the Trader. In the unlikely event that a Client is unhappy with their work, the Code of Conduct provides a set procedure for resolving the dispute. The Better Business Group is Independent in this process and will support whoever is found to be in the right.

Step 4: Detailed Customer Surveys

A substantial number of previous Customers are surveyed in depth regarding all aspects of their experiences with the Applicant Company. The results are analysed and discussed with the Trader, forming a template for improving the Business.

Step 5: Public Liability Insurance

A copy of a valid certificate must be held on our files at all times.

Step 6: Continual Monitoring

Once accepted onto the Register, all Traders' performance is monitored on a continual basis by means of the Accreditus System. Only Traders who maintain the highest levels of Customer Satisfaction are allowed onto our register.

AND VERY IMPORTANTLY

We send a survey form from our office directly to the customer, as soon as they make contact with the Trader. We don't allow the Trader to give surveys or rating cards to the customer that he could fill in himself, or give to only his best customers who would rate him highly.